Communities and CRM

Communities are the natural extension of CRM. Places where people are able to interact, intuitively, and discuss products and services at every stage of the customer journey.

Enter Get Satisfaction, leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

We’ve teamed up with Get Satisfaction and SugarCRM to build a bridge between these 2 great platforms, and have come up with a connector that allows you to:
  • Integrate users in Get Satisfaction communities and SugarCRM;
  • Create topics from either side, follow them through, use workflows and notifications to make sure nothing falls through the cracks;
  • Create Leads, Opportunities or Cases in SugarCRM from Get Satisfaction topics;
  • Leverage the reporting and marketing automation side of SugarCRM together with your community for lead generation;
  • Have a unified view of all interactions with customers and leads will allow for more contextualized exchanges.

Give your customers a place to interact and feel safe, where they can help each other and enhance their brand experience. Type your email address below and well talk more about this!